We are

1. Information We Collect

a. Personal Information

• Name, email address, phone/WhatsApp number
• Travel preferences and itinerary details
• Passport or visa-related information (only when required)
• Billing details (processed via secure third-party gateways)

b. Technical & Usage Information

• IP address, browser type, device information
• Pages visited, time spent, referral data

c. Cookies & Tracking

Cookies are used to improve functionality, analyze usage, and personalize content. You may disable cookies via browser settings.

2. Use of Information

Your information is used to:

• Provide and manage travel services
• Customize itineraries and recommendations
• Communicate updates, offers, and support
• Improve platform performance and security
• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell personal data. Information may be shared with:

• Airlines, hotels, and travel suppliers for booking fulfillment
• Technology partners for payments, analytics, and communication
• Legal authorities when required by law

4. Data Storage, Retention & Security

a. Data Storage

Your personal data is stored securely on servers located in India. We use industry-standard security infrastructure and legal safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Our data storage practices are designed to comply with applicable Indian data protection laws, the Digital Personal Data Protection Act, 2023 (DPDP Act), and, where applicable, global standards such as GDPR.

b. Data Retention

We retain personal data only for as long as is reasonably necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal, regulatory, taxation, or contractual obligations
• Resolve disputes and enforce agreements

Once the retention period expires, data is securely deleted, anonymized, or aggregated for analytical and statistical purposes in a manner that does not identify individuals. Retention practices are reviewed periodically to ensure ongoing compliance.

c. Security Measures

GoTixi employs a combination of technical, administrative, and physical safeguards, including but not limited to:

• SSL/TLS encryption for data transmission
• Secure data centers with restricted access
• Role-based access controls and authentication protocols
• Regular system audits and security reviews
• Employee training on data protection and confidentiality
• Incident response procedures for suspected data breaches

While we take all reasonable steps to protect your data, no system can be guaranteed to be completely secure.

d. Data Minimization & Deletion Rights

• Data Minimization: We collect only such personal data that is relevant, necessary, and proportionate to the purposes stated in this Privacy Policy.
• User Rights: You may request access, correction, or deletion of your personal data by contacting us at contact@gotixi.com
• Compliance: Subject to applicable legal and regulatory obligations, we will process such requests within the timelines prescribed under law.

5. Data Retention

Personal data is retained only as long as necessary to fulfill services, comply with legal obligations, or resolve disputes.

6. Your Rights

You may:

• Request access, correction, or deletion of your data
• Withdraw consent for marketing communications
• Request a copy of stored information

Requests may be sent to contact@gotixi.com.

7. Third-Party Websites

GoTixi is not responsible for the privacy practices of third-party websites linked from our platform.

8. Policy Updates

This Privacy Policy may be updated periodically. Continued use of the website constitutes acceptance of the revised policy.

9. Contact Us

For privacy-related queries:

Email: contact@gotixi.com

Office Address: 607-608, Nirvana Courtyard, Sec-50, Gurugram, India-122018