Frequently Asked Questions

General Information

What is GoTixi?
GoTixi is the travel platform that helps you design unique, multi-stop journeys with tailor-made itineraries, expert consultation, and 100% free trip planning—so you can travel stress-free.
How does GoTixi work?
Is GoTixi’s trip planning service really free?
Yes! Our planning service is 100% free, with no hidden fees. You only pay for your selected bookings (flights, hotels, experiences).
Does GoTixi provide group travel planning?
Yes! GoTixi curates personalized itineraries for travelers seeking convenience, stress-free experiences, and unique journeys, ensuring a seamless and memorable trip.

Can I customize my itinerary?
Absolutely! You can modify destinations, accommodations, activities, and travel dates to match your preferences.
Do I have to book through GoTixi?
Yep! GoTixi offers seamless booking through our trusted partners, ensuring a hassle-free experience with the best options tailored to your itinerary.
What payment methods are available for booking a trip?
We accept debit cards, credit cards, UPI, and net banking.
How do I book a flight through GoTixi?
Click on the "Book Now" button to be redirected to Google Flights for booking. If you’d like to customize your trip, simply click the WhatsApp icon to connect with us and personalize your itinerary.

What kind of support does GoTixi provide?
We offer expert guidance at every stage of your trip, including:
Can GoTixi help with visa and travel documents?
We provide guidance on visa requirements, but processing must be done through embassies or visa agencies.
How do I cancel my trip booking?
As of now, you can cancel your booking by reaching out to us at contact@gotixi.com. Our team will assist you with the cancellation process.

How do I create an account?
Sign up using your email, Google, or Phone Number. A confirmation link will be sent to your email for activation.
What if I forget my password?
Click “Forgot Password”, enter your email, and follow the instructions to reset your password securely.
How can I contact GoTixi?
You can reach us at contact@gotixi.com Our office is based in Gurugram, India.
Does GoTixi offer discounts or deals?
Check our website for the latest promotional offers and discounts, or contact us at contact@gotixi.com for more details.

Do you help with visa applications?
GoTixi doesn’t provide visa services, but we’re happy to guide you with general info and helpful resources. We curate personalized international travel packages based on your preferred dates and choices. Before booking, please check the visa requirements for your destination. Our trips are designed with Indian passport holders in mind, avoiding complex transit routes—but securing the correct travel documents is your responsibility.
Does GoTixi provide group bookings?
Yes, we do! For group travel, please email us at contact@gotixi.com with your preferred itinerary and the number of passengers. Our team will be happy to assist and curate the best options for your group.
Does GoTixi assist with multi-city or open-jaw travel packages?
Yes, we do. GoTixi specializes in building customized itineraries, including multi-city and open-jaw trips. Simply email us at contact@gotixi.com with your preferred destinations and travel dates, and we’ll help craft a seamless, tailored package for you.

What happens when I complete a transaction with GoTixi?
When you book directly with GoTixi, payment confirms your reservation. We'll provide all booking details and clearly communicate any specific terms beforehand. Our aim is a smooth, transparent experience for you.
Can I cancel my booking?
We understand that plans don't always go as planned. For bookings made directly with GoTixi, we handle cancellations with careful consideration for each situation. Please reach out to us with your cancellation request, and we'll work with you to find the best possible solution.
How long do I have to request a refund, and how long will it take?
If you need to cancel, please let us know right away after booking. Approved refunds are typically processed within 7-10 business days. Thanks for your understanding as we get up and running!
How do I request a refund?
To request a refund, email us at: contact@gotixi.com.
How is the refund approved?
We will review your request and may contact you for further details. Approval of refunds is at our discretion and will be communicated to you after evaluation.
Who do I contact for more information?
For any queries regarding our Refunds & Cancellations Policy, please reach out to us at: contact@gotixi.com.

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